ids FAQ
Our users on ids ask questions across several key areas. Account setup, payment methods, game availability, bonus terms, security, and support language are the topics we hear most often. This page addresses those questions directly, with concrete answers about how our platform works.
We built this FAQ to clarify how to register, deposit funds, access our sportsbook and live-dealer games, understand bonus eligibility, and protect your account. If you need more detail on legal terms or specific compliance matters, we recommend reading our full terms and conditions or privacy policy.
To find an answer, scan the topic headers below and click the question that matches your concern. Answers include step-by-step guidance and named payment partners. If your question falls outside these topics, our support team is available to help you via the contact channels listed on our support page.
- Account and registrationhow to start, KYC verification, password recovery, account rules
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets, tournament coverage
- Security, bonuses, and supportaccount protection, bonus terms, language availability, jurisdiction notice
We answer the most common questions about ids below. Use the accordion buttons to expand each topic.
Account and registration
No. Each person may hold only one active account on ids. If you attempt to open a second account using the same email, phone number, or identity documents, our verification system will flag it and suspend both accounts pending review. We enforce this rule to prevent fraud, match-fixing in esports markets, and abuse of bonus offers. If you have forgotten your password or been locked out, contact our support team to recover access to your existing account rather than creating a new one. Multiple accounts violate our terms and may result in permanent suspension and forfeiture of funds.
Opening an account on ids takes four main steps. First, visit our registration page and enter your email address, create a password, and provide your full name and date of birth. Second, we send a verification link to your email; click it to confirm ownership. Third, you upload identity documents—a national ID card or passport—so we can verify your age and residence. Fourth, once verification completes (typically within a few hours during business days), your account is active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer. During registration you may also choose a username for convenience. If verification is delayed, check your email for requests for additional documents or contact support.
Opening an account on ids takes four main steps. First, visit our registration page and enter your email address, create a password, and provide your full name and date of birth. Second, we send a verification link to your email; click it to confirm ownership. Third, you upload identity documents—a national ID card or passport—so we can verify your age and residence. Fourth, once verification completes (typically within a few hours during business days), your account is active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer. During registration you may also choose a username for convenience. If verification is delayed, check your email for requests for additional documents or contact support.
Payments and transactions
Yes. We support deposits via all four major Indonesian banks. You may transfer funds directly from your e-wallet, mobile banking, local payment, or online payment account to our designated merchant account. To initiate a bank transfer on ids, log in to your account, navigate to the Deposit section, select "Bank Transfer," and choose your bank. We will provide you with a unique reference number and our receiving account details. Complete the transfer using your bank's mobile app or online portal, include the reference number in the transfer memo, and the funds should reflect in your ids account within one to two business hours. Bank transfers carry no extra fee on our side, though your own bank may charge a standard transfer fee. During major holidays like Idul Fitri or Idul Adha, processing may take longer due to bank closures.
Mobile wallet deposits on ids are instant and simple. Log in, go to Deposit, and select online payment, e-wallet, or mobile banking. Enter your desired amount and proceed to checkout. You will be redirected to the wallet app or browser interface to authorize the payment. Confirm the transaction in your wallet, and the funds appear in your ids account immediately. No additional verification is required beyond your wallet login. Minimum deposit amounts vary by payment method but are typically modest. local payment and online payment follow the same process. If your transaction is declined, check that your wallet has sufficient balance and that you have not exceeded any daily spending limits set within your wallet app itself. For technical issues, contact our support team with your transaction reference number.
Game rules and markets
We offer extensive football coverage including Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF, Champions League, Premier League, and international friendlies. Our sportsbook also includes non-football sports such as badminton tournaments, MotoGP, and esports markets covering Mobile Legends, Free Fire, and PUBG Mobile competitions. Each market opens betting at different times depending on fixture schedules and regional event calendars. Live in-play betting is available during ongoing matches. Fixture lists update daily, and you can filter by league, date, or competition type using our search tools. For esports, we track major tournaments and regional qualifiers. If a specific match or event is not listed, check back closer to the start date—late additions happen regularly.
Bonuses and security
Our welcome offer is available to new account holders upon their first deposit. The bonus structure includes a percentage match on your opening deposit (terms vary and are displayed at the time of offer). To claim it, complete registration, verify your account, and make your first deposit. The bonus is credited automatically to your bonus wallet and must be wagered a specified number of times on eligible games before it can be converted to real funds. Weekly cashback offers are available to all members; we credit a percentage of net losses from the prior week back to your account on a set day. Referral rewards apply when you invite friends who successfully open accounts and make deposits. Tier progression bonuses unlock as you accumulate activity points. No bonus offer guarantees profit, and all offers carry playthrough conditions and restrictions on which games qualify. Full details are listed in our promotions terms page.
We protect your personal data through encryption, secure servers, and strict access controls. When you register on ids, we collect your name, email, phone, date of birth, and identity documents for account verification and compliance. This data is encrypted in transit and at rest. We do not share your information with third parties except where required by law or to process your payments and withdrawals. Our privacy policy details all data categories, retention periods, and your rights. We conduct regular security audits and comply with data protection standards. If you suspect unauthorized access to your account, change your password immediately and contact support. Your account is also protected by a two-factor authentication option you can enable in your security settings.
Our support team primarily handles English and Indonesian. You can contact us via email, live chat, or phone during business hours. Response times depend on ticket volume; we aim to acknowledge inquiries within a reasonable timeframe during standard operating hours. For account security issues, contact support immediately rather than using email if possible. Outside of business hours, you may leave a message and we will respond as soon as our team returns. Our help centre also includes a growing library of articles in English covering common issues. If you are in Surabaya, Bandung, Medan, or Semarang and require assistance with payment issues specific to your region, our support team can often provide localized guidance on bank holidays or local payment provider outages.